What we collect
When you place an order, we collect what's needed to get it to you and follow up if something goes wrong: your name, email, shipping and billing address, and order details. Payment card information is entered directly with our payment processor and never touches our own servers.
If you browse the site without buying anything, we collect basic technical data — device type, browser, and pages viewed — through standard analytics, so we can see what's working and what isn't.
How we use it
- Processing and fulfilling your order, including sharing your shipping address with our print and fulfillment partner (Printful) solely to produce and ship your items
- Responding to customer service requests, returns, and order questions
- Sending order confirmations and shipping updates
- Sending marketing emails about new drops — only if you've opted in, and you can unsubscribe at any time
- Understanding site traffic so we can improve the shopping experience
Who we share it with
We don't sell your personal information, full stop. We share the minimum necessary with the vendors who help us run the business: our fulfillment partner (Printful) to produce and ship orders, our payment processor to handle transactions securely, and standard email/analytics tools to run the site. Each of these providers has its own privacy obligations and only receives what it needs to do its job.
Cookies
This site uses cookies for basic functionality (like remembering what's in your cart) and lightweight analytics. You can disable cookies in your browser settings, though some parts of the site may not work as smoothly if you do.
Data retention & security
We keep order records as long as reasonably needed for accounting, warranty, and legal purposes, then delete or anonymize them. We use standard safeguards to protect your information, but no online system is 100% secure — if we ever become aware of a breach affecting your data, we'll let you know.
Your rights
You can ask us to access, correct, or delete the personal information we hold about you, and you can opt out of marketing emails at any time using the unsubscribe link or by emailing us directly. Depending on where you live, you may have additional rights under laws like the GDPR or CCPA — reach out and we'll do our best to accommodate your request.
Children's privacy
This site isn't directed at children under 13, and we don't knowingly collect information from them.
Changes to this policy
If this policy changes in a meaningful way, we'll update the date at the top of this page. Continuing to use the site after changes go live means you accept the updated policy.
Contact
Questions about this policy or your data? Email highkeysupplyco@gmail.com and a real person will get back to you.
